Connected Care
Connected Care - Solutions for an Independent Life
Connected Care - Solutions for an Independent Life
Devices that support independence, freedom, social engagement, and more.
Personal Emergency Response Systems, also referred to as PERS, provide 24/7 help at the touch of a button. The subscriber simply presses the button on the Personal Activator or the console unit and is connected to Tunstall's Emergency Response Center (ERC). The ERC Operator has details associated with the subscriber's account and can contact emergency services or a caregiver or loved one.
Landline
Tunstall Vi+
Personal Emergency Response System
The Hub of Connected Care.
The Tunstall Vi+ is Tunstall's most flexible and technically advanced, yet simple to use, telecare platform we've ever made. Building on our legacy of over 50 years of research, development, and innovation, the Tunstall Vi+ sets a new benchmark in the development of telecare solutions. The Tunstall Vi+ Personal Emergency Response Service is also a hub for telecare in the home, capable of monitoring the home environment 24 hours a day for activity, critical events, and potential emergencies. A range of sensors are available which can be chosen according to the needs of the user. Placed discreetly around the home, the wireless sensors can identify concerns such as user inactivity, deviation from normal routines, and risks to health and property posed by fire, flood, or extreme temperature conditions.
The Tunstall Vi+ is a base unit which can be used by itself for basic service. Features include:
- Attractive, sleek design is non-clinical and unobtrusive
- Integral ambient temperature sensor built into the unit for Extreme Temperature Monitoring
- Audio messages available in English or Spanish languages to announce call progress and status messages
- Illuminated help button to be easily located at night
- Convenient cancel button in case help button is accidentally pressed
- Compatible with landline, cable, and VoIP services
*fall detection feature does not detect 100% of falls. If able, users should always press their help button when they need help.
Solution SheetBecome a Provider
PROVIDE A MORE ROBUST SERVICE
through the use of Connected Care devices. The Tunstall Vi+ can be paired with up to 32 devices at a time! These can include the optional iVi® Intelligent Pendant with Fall Detection, or any combination of Connected Care devices such as:
Cellular
Tunstall CEL
Cellular Personal Emergency Response System
For those without a landline phone.
The Tunstall CEL is a cellular Personal Emergency Response System. The number of people eliminating their landline home telephone services is ever increasing, and the Tunstall CEL enables the same features and benefits offered by traditional PERS by using a cellular network.* The Tunstall CEL comes with one Amie personal activator.
The Tunstall CEL is a base unit which can be used by itself for basic service. Features include:
- No landline necessary, operates on a cellular network
- SIM and cell service managed by Tunstall so that subscribers don't need to be concerned with cellular contracts
- Works right out of the box and is simple and easy to set up
- Audio messages available in English and Spanish languages to announce call progress and status messages
*The Tunstall CEL requires a satisfactory GSM cellular network connection to operate as intended. Coverage may not be available in all areas and may change after system activation due to environmental conditions.
**Fall detection feature does not detect 100% of falls. If able, users should always press their help button when they need help.
Become a Provider
PROVIDE A MORE ROBUST SERVICE
through the use of Connected Care devices. The Tunstall CEL can be paired with up to 32 devices at a time! These can include the optional iVi® Intelligent Pendant with Fall Detection, or any combination of Connected Care devices such as:
Mobile Safety Devices are designed for individuals who may need help at home or on the go. Our devices work on a cellular network and enable subscribers to make an emergency call to the Emergency Response Center if they need help. Mobile Safety Devices provide maximum independence. Subscribers know that support can easily be summoned if difficulties or illness arise or if they become lost or disoriented.
Mobile-Mate®
Mobile Safety Device
Mobile-Mate® is a mobile safety device that allows subscribers to remain active and independent at home or on the go. Mobile-Mate operates on the AT&T™*** cellular network and features GPS & LBS technology*, and optional automatic fall detection**. Whether at home, in the garden or on a walk, subscribers can feel secure knowing that help is readily available.
Key Features
- Simple, one-button access immediately connects subscribers to our trained Emergency Response Center Operators
- User-friendly docking station's elegant design lets subscribers know the device is properly docked and can be located next to the bed for charging and easy access to help at night
- Visual indicators allow easy identification of charging status and network coverage
- Two-way voice communication allows Emergency Response Center Operators to communicate with subscribers via the device
- Audio messages announce call progress/status messages to subscribers
*Location accuracy may vary depending on environmental conditions.
**Fall detection feature does not detect 100% of falls. If able, users should always press their help button when they need help.
***AT&T™ is a registered trademark of AT&T
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belle®
Mobile Personal Emergency Response System
belle® is a small, lightweight, mobile Personal Emergency Response System that enables individuals to live independently and call for help anytime, anywhere in the US where there is cellular coverage. belle® expands your subscribers' horizons and provides confidence by offering them help at the press of a button.
Key Features
- Two-way voice communication allows our Emergency Response Center operator to easily ascertain the nature of the alert and provide assurance to the subscriber
- 30 day standby battery affords subscribers the luxury of charging the device when convenient and reduces the likelihood of a dead battery*
- AT&T™ 3G Network** for enhanced reliability
- 911 back-up calling provides an extra level of protection for the subscriber if help is needed in a GSM coverage area not serviced by AT&T™
- Network based location technology with U-TDOA capabilities can assist our Operators and 911 dispatchers in the location of subscribers***
- Compact lightweight design is easy to handle and can be discreetly worn on the body or carried in a pocket or purse
- Water resistant (IP67 rated). Designed to be worn in the shower, bath, or while enjoying outdoor activities
- User friendly docking station lets subscribers know the device is properly docked and can be located next to the bed for charging and easy access to help at night
*30 day battery life based on standard operation and may vary with activity
**AT&T™ is a registered trademark of AT&T
***Location accuracy may vary depending on environmental conditions
belle® is a registered trademark of FreeUS®.
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Using an intelligent medication dispenser can make a daunting and confusing medication regimen, a simple routine. The correct dosage is dispensed and the subscriber is reminded take it. A missed dose, refill reminders, and dispenser issues can be alerted to a remote caregiver.
MedSmart™
Medication Reminder and Dispensing System
MedSmart™ is a personalized adherence device that organizes, reminds, and dispenses medications so they are taken properly and on-time.
Key Features
- MedSmart™ trays can be filled by a pharmacist, caregiver, or other healthcare provider. The tray has 28 compartments and includes a secure lid for easy transport.
- Entire unit is portable and can be taken on day trips
- Back-up battery for continued operation in the event of a power outage
- Early dose button allows doses to be accessed early and taken while not at home
- Large digital display and programming buttons let subscribers easily view time, date, next alarm, and left over doses
- Tamper proof lock prevents system tampering and medication misuse
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MedMinder™
Personal Medication Reminder and Dispenser
MedMinder™ is a personal medication dispenser with a cloud-based management portal which alerts a caregiver if medications are not taken, medications need to be replaced, or a fault condition exists, such as no power.
MedMinder™ holds up to 28 doses of medication in individual compartments of a tray. It can be personalized to remind the user to take their medications at the correct time and only allows the medication compartments to be opened at the designated time. When the reminder is issued, the compartment lights up, and the flap covering the compartment opens to remove the pill holder.
Key Features
- Simple, user friendly design provides easy access to medication at the correct time
- Customized Greetings can be recorded by family or caregiver to provide a familiar and friendly voice for reminders such as: doctor's appointments, birthday wishes, and other important events
- Live and Remote Programming capability allows easy options for updating operation
- Customized visual and audio reminders increase adherence
- Unit can be programmed to blink, beep, or play customized messages. If the user does not respond, they will receive a phone call. If there is no response, the family or caregiver are notified by phone, email, or text message.
- Large capacity organizer can hold 7 days/28 units of medication
- Cellular connection* requires no traditional landline
- Compartments are locked and only the specified compartment will unlock at the pre-programmed time
*MedMinder™ requires a satisfactory GSM cellular network connection to operate as intended. Coverage may not be available in all areas and may change after system activation due to environmental conditions.
MedMinder™ is a trademark of MedMinder.
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Pendant options for Tunstall Vi+ and CEL in-home base console units include the Amie and iVi® Intelligent Pendant with Fall Detection. Each in-home base console unit can monitor up to 35 unique activators/peripheral devices allowing for monitoring of multiple subscribers per home. Individuals may also want to consider purchasing an additional pendant that can be placed in the bathroom or other high risk area. Pendants should be chosen based on the specific needs of the individual.
Amie
Personal Activator
The Amie pendant is small, discreet, and designed to provide comfortable wearing options for the user either as a necklace, clipped to a shirt or belt, or on the wrist. The Amie pendant works up to 390 feet from the base unit and is water resistant, allowing it to be worn while bathing. The Amie pendant is compatible with the Tunstall Vi+ and CEL Personal Emergency Response Systems.
Key Features
- Multiple wearing options include necklace and bracelet (belt clip may be ordered separately)
- Contoured design reduces the likelihood of accidental button presses
- Water resistant(IP67) personal activator is designed to be worn in shower or bath
- 390ft (120m) radio range in free space, suitable for typical dwellings
- Compatible with the Tunstall Vi+ and CEL Personal Emergency Response Systems
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iVi®
Intelligent Pendant with Fall Detection
The iVi® Intelligent Pendant with fall detection, replacing the standard personal activator, works with the Tunstall Vi+ or Tunstall CEL Personal Emergency Response Systems and is recommended for individuals who may be at high risk of falls. The iVi® pendant works up to 390 feet from the base unit and is water resistant, allowing it to be worn while bathing. The iVi® features a standard help button, automatic fall detection technology*, and a not-worn alert**.
Key Features
- Adjustable fall sensitivity is customizable to suit individuals
- Convenient cancel button enables the wearer to cancel fall activations if assistance is not required, eliminating unnecessary calls
- Supervised replaceable battery offers low battery alerts and easy maintenance
- Not-worn alert** notifies the Response Center if the device has not registered movement for a specified period of time indicating it may not have been worn. Responsible parties can then follow-up with subscribers to ensure compliance
- Visual and audio alerts notify and provide reassurance to the user that the iVi® has detected a fall
- Standard grey cover reduces chances of accidental button presses.
*Fall detection feature does not detect 100% of falls. If able, users should always press their help button when they need help.
**Not-worn alert is an optional feature and is only compatible with Tunstall Vi+ and CEL500 PERS units.
Become a Provider
Covers also available in a variety of color options
- Pink
- Teal
- Light Blue
- Blue
Assistive Devices
For Individuals with Physical Impairments
Tunstall also offers a wide range of devices for individuals with physical impairments. The Assistive Devices simply connect to the ROM via the 1/8 inch plug. The Tunstall ROM (Radio Output Module) allows wired switched devices, such as Assistive Devices, to send an alarm to the Tunstall Vi, CEL or Caresse base unit without the need for the peripheral device to be in close proximity and wired directly to the base unit.
Buddy Button
The Buddy Button accommodates individuals who have dexterity issues. The Buddy Button is a large surface button for ease of activation and provides an auditory click and tactile feedback when pressed.
Pneumatic Switch
The Pneumatic Switch accommodates individuals who are unable to press a button. The Pneumatic Switch is activated with either a “sip” or “puff” of air.
Touch Plate
The Touch Plate accommodates individuals who do not have great strength. The Touch Plate is a thin, flat switch with a wide 2-inch activation surface and requires only 1.8 oz. of activation force.
Specs Button
The Specs Button accommodates individuals with dexterity issues. The Specs Button has a 1.4 inch activation surface and provides an auditory click and tactile feedback. This product requires only 3.5 oz of force to activate.
Pillow Switch
The Pillow Switch is suitable for head or cheek activation and features a soft, foam 3.25 inch activation surface that requires 60 oz of activation force and provides auditory click and tactile feedback.
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The Tunstall Vi+ and CEL Personal Emergency Response Systems can monitor a subscriber’s environment for smoke, flood, or unhealthy temperature conditions. All Environmental Monitoring solutions result in alerting a caregiver and, if necessary, emergency responders.
Smoke Detection
Environmental Monitor
The Tunstall Smoke Detector works with the Tunstall Vi+ and Tunstall CEL units to monitor the environment for smoke. Simply by pairing with the subscriber's Vi+ or CEL unit, the smoke detector will automatically signal the unit to dial into the Emergency Response Center (ERC) if smoke is detected and audibly warn the subscriber of possible danger.
Solution SheetBecome a Provider
Flood Detection
Environmental Monitor
The Tunstall Flood Detector monitors areas in the home that may be vulnerable to flooding such as the basement where a pipe may burst, the bathroom, or the kitchen where there is a potential risk of water damage. The Tunstall Flood Detector(s) are placed on the floor of the room to be monitored. When the detector senses a tiny amount of water on the floor, it emits a loud beeping sound to warn the subscriber, and sends a signal wirelessly to the Tunstall Vi+ or Tunstall CEL home unit. The unit will dial into the ERC. The operator will know that the Flood Detector triggered the call and will assist the subscriber by contacting a family member or caregiver.
Solution SheetBecome a Provider
Extreme Temperature Monitoring
Environmental Monitor
Monitoring the environmental temperature in a subscriber's home can help avoid hyperthermia or hypothermia. The Tunstall Vi+ Personal Emergency Response System has an integral ambient temperature sensor built into the unit and can monitor the environmental temperature. The unit can automatically signal the Emergency Response Center when the room temperature rises above 86° or falls below 50°.
Solution SheetBecome a Provider
Activity monitoring works at critical periods during the day when a persons’ activities around their home normally fit a regular pattern. If the pattern is broken, it may indicate that the resident had an accident or is unwell and needs assistance, so a call is automatically made to the ERC who will notify a caregiver of the event.
Activity Monitoring
Monitor daytime activity patterns
Activity monitoring works at critical periods during the day when a persons’ activities around their home normally fit a regular pattern. If the pattern is broken, it may indicate that the resident had an accident or is unwell and needs assistance, so a call is automatically made to the ERC who will notify a caregiver of the event.
Activity monitoring relies on one or several activity sensors located strategically around the dwelling, for example on the refrigerator door. A sensor could be a magnetic switch or a floor pressure mat. The sensor wirelessly signals activity to the Vi+ or CEL home unit using a ROM. A set of rules are configured in the home unit. For example, a resident is normally out of bed and in the kitchen to make breakfast between 7am and 8am and if the refrigerator door is not opened during this period then a call is made to the ERC who will notify the caregiver.
Solution SheetBecome a Provider
Nighttime Monitoring
Monitor nighttime activity patterns
Nighttime activity monitoring uses a bed sensor to detect when a person is in or out of bed, and signal exceptions to their normal pattern of behavior.
The bed monitor is a small battery operated unit that can be hidden under the bed. It has a sensor pad which fits under the mattress. The weight of someone on the bed allows it to signal “In bed” to the Vi+ or CEL home unit and when the person leaves the bed it signals “Out of bed”.
The home unit holds a set of personalized rules so that if the person does not go to bed within their normal period or does not get up in the morning by their normal time, then the home unit will alert the ERC who will notify a caregiver of the event. Furthermore, if the person gets up in the night and does not return within their normal time, the home unit will alert the ERC who will notify a caregiver.
Solution SheetBecome a Provider
Each year in the United States, about one quarter of people over 65 years old will fall.
iVi®
Intelligent Pendant with Fall Detection
The iVi® Intelligent Pendant with fall detection, replacing the standard personal activator, works with the Tunstall Vi+ or Tunstall CEL Personal Emergency Response Systems and is recommended for individuals who may be at high risk of falls. The iVi® pendant works up to 390 feet from the base unit and is water resistant, allowing it to be worn while bathing. The iVi® features a standard help button, automatic fall detection technology*, and a not-worn alert**.
Key Features
- Adjustable fall sensitivity is customizable to suit individuals
- Convenient cancel button enables the wearer to cancel fall activations if assistance is not required, eliminating unnecessary calls
- Supervised replaceable battery offers low battery alerts and easy maintenance
- Not-worn alert** notifies the Response Center if the device has not registered movement for a specified period of time indicating it may not have been worn. Responsible parties can then follow-up with subscribers to ensure compliance
- Visual and audio alerts notify and provide reassurance to the user that the iVi® has detected a fall
- Standard grey cover reduces chances of accidental button presses.
*Fall detection feature does not detect 100% of falls. If able, users should always press their help button when they need help.
**Not-worn alert is an optional feature and is only compatible with Tunstall Vi+ and CEL500 PERS units.
Become a Provider Request Falls Brochure
Covers also available in a variety of color options
- Pink
- Teal
- Light Blue
- Blue
Mobile-Mate®
Mobile Safety Device
Mobile-Mate® is a mobile safety device that allows subscribers to remain active and independent at home or on the go. Mobile-Mate operates on the AT&T™*** cellular network and features GPS & LBS technology*, and optional automatic fall detection**. Whether at home, in the garden or on a walk, subscribers can feel secure knowing that help is readily available.
Key Features
- Simple, one-button access immediately connects subscribers to our trained Emergency Response Center Operators
- User-friendly docking station's elegant design lets subscribers know the device is properly docked and can be located next to the bed for charging and easy access to help at night
- Visual indicators allow easy identification of charging status and network coverage
- Two-way voice communication allows Emergency Response Center Operators to communicate with subscribers via the device
- Audio messages announce call progress/status messages to subscribers
*Location accuracy may vary depending on environmental conditions.
**Fall detection feature does not detect 100% of falls. If able, users should always press their help button when they need help.
***AT&T™ is a registered trademark of AT&T
Become a Provider Request Falls Brochure
Connected Care is known as telecare in the UK and is a mainstream service which has been shown to be a very cost effective component of long term care that can save care funding bodies millions of dollars a year and at the same time improve the lives of subscribers. A collection of case studies published by Tunstall describe Connected Care services in the UK and how they are valued by the NHS (National Health Service) and the local authority social service departments.
