Privacy Policy

We are required by law to maintain the privacy of your health information and  to provide you this detailed Notice of our legal duties and privacy practices relating to your health information. We are also required to to abide by the terms of the notice that are currently in effect.

I.    USES AND DISCLOSURES FOR TREATMENT, PAYMENT AND HEALTH CARE OPERATIONS

Following are the various ways in which we may use or disclose your health information for purposes of treatment, payment and health care operations.

For Treatment.  We will use and disclose your health information in providing you with  personal emergency response services (the “Services”) and coordinating your care and may disclose information to healthcare providers involved in your care. For example, we will contact your physician(s) and/or emergency response personnel to discuss your plan of care as needed.

For Payment.  We may use and disclose your health information for billing and payment purposes.  We may disclose your health information to your representative, or to an insurance or managed care company, Medicare, Medicaid or another third party payor.  For example, we may contact Medicare or your health plan to confirm your coverage or to request prior approval for services that will be provided to you. 

For Health Care Operations  We may use your health information for health care operation purposes. We may also disclose your health information to another entity with which you have or had a relationship if that entity requests your information for certain of its health care operations or health care fraud and abuse detection or compliance activities. For example, health information of many subscribers may be combined and analyzed for purposes such as evaluating and improving quality of care and planning for services. Another example of a health care operation is recording subscriber calls to ensure quality assurance.

II.  SPECIFIC USES AND DISCLOSURES OF YOUR HEALTH INFORMATION

Following are the various ways in which we are allowed to use or disclose your health information

Individuals Involved in Your Care or Payment for Your Care.  As part of the Services provided, we may disclose health information about you to a family member, close personal friend or other person(s) you identify, including personal responders, who are involved in your care.

Emergencies.  We may use or disclose your health information as necessary in emergency treatment situations. 

As Required By Law.  We may use or disclose your health information when required by law to do so. 

Business Associates.  We may disclose your protected health information to a contractor or business associate who needs the information to perform the Services.  Our business associates are committed to preserving the confidentiality of this information.

Data Breach Notification Purposes. We may use your contact information to provide legally-required notices of unauthorized acquisition, access, or disclosure of your health information. We may send notice directly to you or provide notice to the sponsor of your plan through which you receive coverage, if applicable. 

Public Health Activities.  We may disclose your health information for public health activities. These activities may include, for example, reporting to a public health authority for preventing or controlling disease, injury or disability; reporting  abuse or neglect or reporting births and deaths.

Reporting Victims of Abuse, Neglect or Domestic Violence.  If we believe that you have been a victim of abuse, neglect, domestic or other type violence, we may use and disclose your health information to notify a government authority, if authorized by law or if you agree to the report. 

Health Oversight Activities.  We may disclose your health information to a health oversight agency for activities authorized by law, such as audits, investigations, inspections and licensure actions or for activities involving government oversight of the health care system. 

To Avert a Serious Threat to Health or Safety.  When necessary to prevent a serious threat to your health or safety or the health or safety of the public or another person, we may use or disclose health information, limiting disclosures to someone able to help lessen or prevent the threatened harm.

Judicial and Administrative Proceedings.  We may disclose your health information in response to a court or administrative order.  We also may disclose information in response to a subpoena, discovery request, or other lawful process; efforts must be made to contact you about the request or to obtain an order or agreement protecting the information.   

Law Enforcement.  We may disclose your health information for certain law enforcement purposes, including, for example, to comply with reporting requirements; to comply with a court order, warrant, or similar legal process; or to answer certain requests for information concerning crimes.

Research.  We may use or disclose your health information for research purposes if the privacy aspects of the research have been reviewed and approved, occurs after your death, or if you authorize the use or disclosure.  

Coroners, Medical Examiners, Funeral Directors, Organ Procurement Organizations.  We may release your health information to a coroner, medical examiner, funeral director or, if you are an organ donor, to an organization involved in the donation of organs and tissue.

Disaster Relief.  We may disclose health information about you to assist in disaster relief efforts.

Military, Veterans and other Specific Government Functions.  If you are a member of the armed forces, we may use and disclose your health information as required by military command authorities.  We may disclose health information for national security purposes or as needed to protect the President of the United States or certain other officials or to conduct certain special investigations.

Workers' Compensation.  We may use or disclose your health information to comply with laws relating to workers' compensation or similar programs. 

Inmates/Law Enforcement Custody.  If you are under the custody of a law enforcement official or a correctional institution, we may disclose your health information to the institution or official for certain purposes including the health and safety of you and others.

Health-Related Benefits and Services.  We may use or disclose your health information to inform you about health-related benefits and services that may be of interest to you. 

Additional Restrictions on Use and Disclosure. Certain federal and state laws may require special privacy protections that restrict the use and disclosure of certain health information, including highly confidential information about you. "Highly confidential information" may include confidential information under Federal laws governing alcohol and drug abuse information and genetic information as well as state laws that often protect the following types of information: 

1. HIV/AIDS;
   
2. Mental health;
   
3. Genetic tests;
   
4. Alcohol and drug abuse;
   
5. Sexually transmitted diseases and reproductive health information; and
   
6. Child or adult abuse or neglect, including sexual assault.
   

If a use or disclosure of health information described above in this notice is prohibited or materially limited by other laws that apply to us, it is our intent to meet the requirements of the more stringent law. Attached to this notice is a Summary of Federal and State Laws.

III.    USES AND DISCLOSURES WITH YOUR AUTHORIZATION

Except as described in this Notice, we will use and disclose your health information only with your written authorization.  Once you give us authorization to release your health information, we cannot guarantee that the person to whom the information is provided will not disclose the information. You may take back or "revoke" your written authorization at anytime in writing. If you revoke an authorization, we will no longer use or disclose your health information for the purposes covered by that authorization, except if we have already released information prior to our receipt of your revocation 

IV.    YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION

You do have rights regarding your health information and each of these rights is subject to certain requirements, limitations and exceptions.  Exercise of these rights may require submitting a written request to Tunstall.  At your request, Tunstall will supply you with the appropriate form to complete.  Following is a list of your rights:

Request Restrictions.  You have the right to request restrictions on our use or disclosure of your health information for treatment, payment, or health care operations.  You also have the right to request restrictions on the health information we disclose about you to a family member, friend or other person who is involved in your care or the payment for your care.  All requests for restrictions are required to be in writing.

We are not required to agree to your requested restriction (except that if you are competent you may restrict disclosures to family members or friends).  If we do agree to accept your requested restriction, we will comply with your request except as needed to provide you emergency treatment.

Access to Personal Health Information.  You have the right to inspect and obtain a copy of your clinical or billing records or other written information that may be used to make decisions about your care.  Your request may be made in writing or verbally.  In some cases we may charge a reasonable fee for our costs in copying and mailing your requested information.

We may deny your request to inspect or receive copies in certain circumstances.  If you are denied access to health information, in some cases you have a right to request review of the denial.  A licensed health care professional designated by Tunstall who did not participate in the decision to deny would perform this review.

Request Amendment.  You have the right to request amendment of your health information maintained by Tunstall for as long as the information is kept by or for Tunstall.  Your request may be made in writing or verbally, and must state the reason for the requested amendment.

We may deny your request for amendment if the information (a) was not created by Tunstall unless the originator of the information is no longer available to act on your request; (b) is not part of the health information maintained by or for Tunstall; (c) is not part of the information to which you have a right of access; or (d) is already accurate and complete, as determined by Tunstall.

If we deny your request for amendment, we will give you a written denial including the reasons for the denial and the right to submit a written statement disagreeing with the denial.

Request an Accounting of Disclosures.  You have the right to request an “accounting” of certain disclosures of your health information.  This is a listing of disclosures made by Tunstall or by others on our behalf, but does not include disclosures for treatment, payment and health care operations, disclosure made pursuant to your Authorization, and certain other exceptions.

To request an accounting of disclosures, you must submit a request in writing, stating a time period beginning after our Engagement letter with you, that is within six years from the date of your request.  The first accounting provided within a 12-month period will be free; for further requests, we may charge you our costs.

Request a Paper Copy of This Notice.  You have the right to obtain a paper copy of this Notice, even if you have agreed to receive this Notice electronically.  You may request a copy of this Notice at any time.  

Request Confidential Communications.  You have the right to request that we communicate with you concerning your health matters in a certain manner.  We will accommodate your reasonable requests.  All requests may be made in writing or verbally.

V.     FOR FURTHER INFORMATION OR TO FILE A COMPLAINT

If you have any questions about this Notice or would like further information concerning your privacy rights, please contact us at our office by telephone at 1-877-897-5111 (toll free); by email at Privacyofficer@tunstallamac.com ; or by U.S. mail at the address below:

If you believe that your privacy rights have been violated, you may file a complaint in writing with Tunstall or with the Office of Civil Rights in the U.S. Department of Health and Human Services.  We cannot and will not retaliate against you if you file a complaint.

To file a complaint with Tunstall, contact us at our offices at any of the above contacts.  

VI.    CHANGES TO THIS NOTICE

We reserve the right to change this Notice and to make the revised or new Notice provisions effective for all health information already received and maintained by Tunstall as well as for all health information we receive in the future.  We will provide a copy of the revised Notice upon request. 


POL-12-0001 Rev 1.0     Tunstall Americas

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